Inglewood Care Centre - Resident and Family Handbook pg. 4a

LIVING AT INGLEWOOD

FAMILY INVOLVEMENT / RESPONSIBILITIES:

CARE CONFERENCES:

purpose is to review the resident’s care level, the care provided, physical and mental condition, changes required in activities of daily living; resident, family and staff are invited to attend.

held within 6 to 8 weeks of admission, yearly thereafter and whenever there is a change in the resident’s condition

AVAILABILITY OF NEXT OF KIN:

it is important that the next of kin notify Inglewood of any change of
phone numbers, addresses or other personal information

if the next of kin plan to be unavailable for any reason, we would ask that
they designate another person to act in their place in case of emergency

FEEDBACK:

family/designate is encouraged to provide feedback to the staff

feedback forms are available at each nursing station and reception

personal appointments with the appropriate staff member are also encouraged

concerns are directed to the nurse in charge first and then to the Director of Care and/or the Administrator

ACCESS TO RESIDENT FILE:

the facility complies with the Freedom of Information and Protection of Privacy Act (FOIPP) and any other legislation requirements which govern the release of information

CARE GIVING:

family/designate is encouraged to work with the facility care team in providing actual care or input into care at any time

EDUCATION EVENINGS:

organized by the Family Community Advisory Council

provides information for residents and care givers on subjects related to the
relationships with, and the care of family members in the facility

VISITING:

Inglewood is considered to be the resident’s home. There are no set visiting hours.

family and friends are encouraged to visit often and participate in resident’s activities

front door is locked after 9:00 P.M. ring doorbell after this time

pets are also welcome, but must be appropriately controlled

FAMILY RESIDENT / RESPONSIBILITIES:

As in all human societies, individuals have not only rights but also obligations and responsibilities to their fellow residents and to the management of the Facility in which they are receiving care. If a resident is incapable assuming these responsibilities, the family/guardian is expected to do so.

Every resident has the responsibility to observe the rules and regulations of the Facility.

Every resident has the responsibility to treat his/her fellow residents and employees with courtesy and consideration.

Every resident has the responsibility to smoke only in designated areas.

Every resident has the responsibility to participate with promptness in fire and disaster drills.

Every resident has the responsibility to use with care all supplies, linens and furnishings, just as if they were his/her own.

Every resident has the responsibility to have all personal electrical appliances checked by maintenance for safety. Any unsafe items will be removed.

Every resident is responsible for his/her own personal belongings. Repairs to wheelchairs, hearing aids, razors, glasses and dentures are the responsibility of the resident.

Every resident has the responsibility to provide truthful information to the appropriate facility employees and administration concerning all aspects of his/her mental, physical and financial status, and to keep them informed of any relevant change in these. Staff are not allowed to witness a will or any other legal document

Residents and family members are not permitted to give gratuities or gifts to staff or to expect staff to participate in the resident’s personal business matters such as cashing cheques or paying bills. Nevertheless, families can show appreciation by making donations to the Celebration Team. This team is comprised of staff members and is responsible for individual and team recognition as well as organizing special events

Every resident has the responsibility to consider that other residents may require more assistance, and more urgently, than his/her.

Every resident has the responsibility to report promptly anything he/she feels is a safety risk.

Every resident has the responsibility to give the Team Leader or administrative employees an opportunity to correct a complaint or grievance by speaking to them directly or by using a feed back form.

Every resident residing in the facility has the responsibility to sign out, in accordance with facility policy, when leaving the unit. This is for his/her own benefit and safety.

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Revised: December 30, 2007 .

		purpose is to review the resident’s care level, the care provided, physical and mental condition, changes required in activities of daily living; resident, family and staff are invited to attend.
		held within 6 to 8 weeks of admission, yearly thereafter and whenever there is a change in the resident’s condition

		it is important that the next of kin notify Inglewood of any change of phone numbers, addresses or other personal information
		if the next of kin plan to be unavailable for any reason, we would ask that they designate another person to act in their place in case of emergency

		family/designate is encouraged to provide feedback to the staff
		feedback forms are available at each nursing station and reception
		personal appointments with the appropriate staff member are also encouraged
		concerns are directed to the nurse in charge first and then to the Director of Care and/or the Administrator

		organized by the Family Community Advisory Council
		provides information for residents and care givers on subjects related to the relationships with, and the care of family members in the facility

		Inglewood is considered to be the resident’s home. There are no set visiting hours.
		family and friends are encouraged to visit often and participate in resident’s activities
		front door is locked after 9:00 P.M. ring doorbell after this time
		pets are also welcome, but must be appropriately controlled