Inglewood Care Centre - Resident and Family Handbook pg. 4

LIVING AT INGLEWOOD

CARE TEAM RESPONSIBILITIES:

The care team is made up of all Inglewood staff working together to provide quality care to residents. They communicate changes in resident's status to the on duty Nurse.

NURSING CARE:

personal care is provided by care aides and professional nurses 24 hours a day

the primary nurse

liaises with resident, family, and other care team members regularly to update care plan when requested or when care level changes

communicates such changes immediately to all involved

assists the family/designate and resident to solve problems or concerns in a timely manner

DIETARY:
Meals:

		residents are encouraged to go to the dining room for all meals
		daily menu posted outside dining rooms
		meal times:

Breakfast at 0800 hours (8:00 AM)

Lunch at 1200 hours (120 noon)

Dinner at 1700 hours (5:00 PM)

all meals are 30 minutes later in the Lodge

Special Diets:

		therapeutic diets as ordered by the physician
		monitored by the dietitian after conferring with the resident, family, and physician

Snacks:

		offered between meals and before bed in the lounges
		consists of milk, juice, fruit, cookies, sandwiches, coffee, and tea etc.
		those residents on dietary supplements will have them delivered to their room as necessary

Room trays:

available when residents are experiencing a short-term minor illness or a major long term illness

Alcohol:

		requires a written physician’s order
		stored and dispensed by the nurses
		resident or family is responsible for the purchase of the alcoholic beverages

Smoking:

is not permitted in resident’s rooms or in any of the common areas. Smoking is permitted only in the heated smoking gazebo located outside next to the Lodge lounge and on the main patio of the Manor

Visitor meals:

		available at a minimal cost
		arrangements should be made in advance with the nurse in charge and authorized by the family
		payment may be made in cash at the time, or charged to the resident’s trust fund

PHARMACY / MEDICATIONS:

Medications are:

only ordered by physician

distributed at meals and bedtime by the RN

include over-the-counter and prescription medications

no medications should be left or stored in the resident rooms

costs not covered by Pharmacare will be billed to the resident or designate by the facility pharmacy

MEDICAL CARE:

provided by resident’s family physician

any necessary referrals/consultations are done by the family physician

PHYSIOTHERAPY:

assess resident’s level of ambulation/ movement and his/her need for mobility aids

exercises will be reviewed and practiced

a user fee is applied to Intermediate Care residents

RECREATION THERAPY:

residents are encouraged to attend the planned programs

continue to assess residents and their needs for different programs

special monthly social events include: celebration of residents’ birthdays, pub night and entertainment

HOUSEKEEPING

resident’s rooms thoroughly cleaned weekly

spot checks done daily

public areas cleaned daily

VALUABLES:

if a resident has valuable papers or jewelry, we suggest that the family store these in a bank safety deposit box on behalf of the resident. Inglewood is not responsible for the loss of such items

LAUNDRY / CLOTHING:

done by facility unless family wishes to do it (notes in room should be very clear if family doing laundry)

facility does not provide ironing facilities

clothing should be industrial machine washable and have a non-iron quality. Fabric that is non-flammable and retards the spread of fire is
preferable for the safety of the resident and all the other residents.

bed linen and towels are washed weekly or more often as necessary

all clothing brought in on admission or thereafter should be given to the nursing staff to be labeled by the laundry

clothes picked up and delivered to the resident’s room

we are not responsible for lost clothing or shrinkage

PASTORAL SERVICES:

church services are held in the Lounges or in our Memorial Chapel. (Manor Activity Room), newly furnished with donations from family and friends in memory of their loved ones)

services are held every Wednesday and on the first and third Sunday of each month, as well as on special occasions such as Remembrance Day, Christmas and Easter

memorial services are held monthly to remember the lives of those residents who have died during the previous month. Families are encouraged to attend.

pastoral visitor available on the request of the resident or family

VOLUNTEERS: Under the direction of the Volunteer Coordinator. Available for such activities as:

under the direction of the Volunteer Coordinator

available for such activities as:

1 : 1 visits

entertainment events

special events

crafts

music

walks

Accompanying resident to appointments upon request

Anyone interested in being a volunteer should contact Susan White-Bona the Volunteer Coordinator (604-913-4730)

VACATIONS:

residents are permitted up to 72 hours per week leave from the facility.

all vacations exceeding 72 hours require a long-term care form completed and submitted to the nursing stations. These forms are available at the nursing stations

the Health Authority permits 30 consecutive vacation days yearly

notify the nurse 7 days in advance of vacation to arrange medications.

SAFETY FEATURES:

call bell system through out the facility

safety handrails in all corridors

fenced patios

security system in the multi-level care facility

special security bracelets

smoke detectors and complete sprinkler system through out

FIRE DRILLS:

the West Vancouver Fire Department conducts regular inspections of the facility

Fire drills are held each month in different areas of the facility to:

ensure staff remains familiar with the evacuation procedures

ensure that everyone knows what to do in the event of a fire in the building

when a drill is in progress, we expect that visitors will take part in the drill and follow the instructions that are given by the staff

during a drill, all incoming phone calls will be asked to phone back after the drill is completed. Please do not be offended if we refuse to connect your call during a drill.

During a drill, all incoming phone calls will be asked to phone back after the drill is completed. Please do not be offended if we refuse to connect your call during a drill

ADDITIONAL SERVICES:

PODIATRY:

podiatrist visits Inglewood every 6 weeks

the user fee is charged to the resident’s trust fund

MEDICAL EQUIPMENT:

Inglewood does not supply wheelchairs, walkers or specially prescribed equipment

purchased or rented by resident/family on the advice of the occupational therapist, physiotherapist or physician

should be clearly labelled upon arrival

maintenance is the responsibility of the resident/family

HAIRDRESSER / BARBER:

appointments are made directly through the hairdressers

paid by resident usually through the trust account

DRY CLEANING:

picked up weekly

billed to resident trust account

PERSONAL MAIL:

delivered to resident/family by facility staff.

TELEVISION:

cablevision will be connected by facility staff (maintenance)

cost is the responsibility of the resident or family and will be billed on monthly statement

large screen TV’s are provided in each lounge area

TELEPHONE:

each room is equipped with a phone jack and separate line to allow for
installation of an Inglewood Care Centre private telephone

Connection and billing is done through Inglewood Care Centre

a telephone is available for resident use in the Lodge Foyer and Lower Terrace Quite Room

a pay telephone is located near the staff room in the Lower Terrace

NEWSPAPERS:

ordered by resident/family through normal channels

distributed to resident by facility staff

billed directly to the resident/family by newspaper.

TRUST ACCOUNTS:

service provided by the facility for residents to safely keep an agreed-upon sum of money to be used for the purpose of paying for such services as hairdressing, dry cleaning, family meal tickets.
There is no service charge.

established on admission by resident or family

a monthly itemized statement will contain an accounting of the fund to date

fund should not exceed $250.00, with a minimum of $50.00

withdrawals and deposits can be made in the business office from 9:30 am - 4:00 p.m., Monday to Friday (except holidays)

fund is audited annually

TUCK SHOP:

the Resident’s Council operates a gift shop selling toiletries, stamps and sweets

items may be paid for by cash or charged to the resident’s trust account

any profits go to the resident’s council

LIBRARY SERVICES:

an in-house library is located on the second floor of the Lodge

the West Vancouver Library Bookmobile visits every Friday

TRANSPORTATION:

residents/family are responsible for arranging individual transportation

Handidart may be pre-booked by the family or the RN

taxis are arranged and paid for by the resident or family through Coast Mountain Bus Company

Inglewood bus is utilized for facility arranged outings. A small fee is charged to each participant and may be paid from the resident's trust fund

if a resident is required to go off the premises and there is no family/designate to provide transportation, such as a taxi or ambulance, arrangements are made by the facility and billed to the resident's trust account

PRIVATE DUTY NURSES:

arranged through Shylo Nursing Services (RN, care aides, & companions)
and paid for by the family after consultation with the Team Leader of the
unit

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Revised: December 30, 2007 .

		personal care is provided by care aides and professional nurses 24 hours a day
		the primary nurse
		liaises with resident, family, and other care team members regularly to update care plan when requested or when care level changes
		communicates such changes immediately to all involved
		assists the family/designate and resident to solve problems or concerns in a timely manner

		Breakfast at 0800 hours (8:00 AM)
		Lunch at 1200 hours (120 noon)
		Dinner at 1700 hours (5:00 PM)

		only ordered by physician
		distributed at meals and bedtime by the RN
		include over-the-counter and prescription medications
		no medications should be left or stored in the resident rooms
		costs not covered by Pharmacare will be billed to the resident or designate by the facility pharmacy

		provided by resident’s family physician
		any necessary referrals/consultations are done by the family physician

		assess resident’s level of ambulation/ movement and his/her need for mobility aids
		exercises will be reviewed and practiced
		a user fee is applied to Intermediate Care residents

		residents are encouraged to attend the planned programs
		continue to assess residents and their needs for different programs
		special monthly social events include: celebration of residents’ birthdays, pub night and entertainment

		resident’s rooms thoroughly cleaned weekly
		spot checks done daily
		public areas cleaned daily

		done by facility unless family wishes to do it (notes in room should be very clear if family doing laundry)
		facility does not provide ironing facilities
		clothing should be industrial machine washable and have a non-iron quality. Fabric that is non-flammable and retards the spread of fire is preferable for the safety of the resident and all the other residents.
		bed linen and towels are washed weekly or more often as necessary
		all clothing brought in on admission or thereafter should be given to the nursing staff to be labeled by the laundry
		clothes picked up and delivered to the resident’s room
		we are not responsible for lost clothing or shrinkage

		church services are held in the Lounges or in our Memorial Chapel. (Manor Activity Room), newly furnished with donations from family and friends in memory of their loved ones)
		services are held every Wednesday and on the first and third Sunday of each month, as well as on special occasions such as Remembrance Day, Christmas and Easter
		memorial services are held monthly to remember the lives of those residents who have died during the previous month. Families are encouraged to attend.
		pastoral visitor available on the request of the resident or family

		under the direction of the Volunteer Coordinator
		available for such activities as:
		1 : 1 visits
		entertainment events
		special events
		crafts
		music
		walks
		Accompanying resident to appointments upon request
		Anyone interested in being a volunteer should contact Susan White-Bona the Volunteer Coordinator (604-913-4730)

		residents are permitted up to 72 hours per week leave from the facility.
		all vacations exceeding 72 hours require a long-term care form completed and submitted to the nursing stations. These forms are available at the nursing stations
		the Health Authority permits 30 consecutive vacation days yearly
		notify the nurse 7 days in advance of vacation to arrange medications.

		call bell system through out the facility
		safety handrails in all corridors
		fenced patios
		security system in the multi-level care facility
		special security bracelets
		smoke detectors and complete sprinkler system through out

		the West Vancouver Fire Department conducts regular inspections of the facility
		Fire drills are held each month in different areas of the facility to:
		ensure staff remains familiar with the evacuation procedures
		ensure that everyone knows what to do in the event of a fire in the building
		when a drill is in progress, we expect that visitors will take part in the drill and follow the instructions that are given by the staff
		during a drill, all incoming phone calls will be asked to phone back after the drill is completed. Please do not be offended if we refuse to connect your call during a drill.

		podiatrist visits Inglewood every 6 weeks
		the user fee is charged to the resident’s trust fund

		Inglewood does not supply wheelchairs, walkers or specially prescribed equipment
		purchased or rented by resident/family on the advice of the occupational therapist, physiotherapist or physician
		should be clearly labelled upon arrival
		maintenance is the responsibility of the resident/family

		appointments are made directly through the hairdressers
		paid by resident usually through the trust account

		cablevision will be connected by facility staff (maintenance)
		cost is the responsibility of the resident or family and will be billed on monthly statement
		large screen TV’s are provided in each lounge area

		each room is equipped with a phone jack and separate line to allow for installation of an Inglewood Care Centre private telephone
		Connection and billing is done through Inglewood Care Centre
		a telephone is available for resident use in the Lodge Foyer and Lower Terrace Quite Room
		a pay telephone is located near the staff room in the Lower Terrace

		ordered by resident/family through normal channels
		distributed to resident by facility staff
		billed directly to the resident/family by newspaper.

		service provided by the facility for residents to safely keep an agreed-upon sum of money to be used for the purpose of paying for such services as hairdressing, dry cleaning, family meal tickets. There is no service charge.
		established on admission by resident or family
		a monthly itemized statement will contain an accounting of the fund to date
		fund should not exceed $250.00, with a minimum of $50.00
		withdrawals and deposits can be made in the business office from 9:30 am - 4:00 p.m., Monday to Friday (except holidays)
		fund is audited annually

		the Resident’s Council operates a gift shop selling toiletries, stamps and sweets
		items may be paid for by cash or charged to the resident’s trust account
		any profits go to the resident’s council

		an in-house library is located on the second floor of the Lodge
		the West Vancouver Library Bookmobile visits every Friday

		residents/family are responsible for arranging individual transportation
		Handidart may be pre-booked by the family or the RN
		taxis are arranged and paid for by the resident or family through Coast Mountain Bus Company
		Inglewood bus is utilized for facility arranged outings. A small fee is charged to each participant and may be paid from the resident's trust fund
		if a resident is required to go off the premises and there is no family/designate to provide transportation, such as a taxi or ambulance, arrangements are made by the facility and billed to the resident's trust account