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Management The Management Team is commended for providing strong, progressive leadership that incorporates the corporate culture, and the organization's commitment to excellence in client-centred care and service. Educational support provided to managers in the face of a substantial change in the leadership model is commendable. The management team, staff, and volunteers can all be truly proud of the high quality of care and service provided and the remarkable degree of client satisfaction reported to the surveyor. Members of the Management Team are actively involved in many planning bodies, community organizations and health-related organizations. This community involvement contributes to the home's strong community image and reputation. It also keeps key people well informed about changes and trends which impact the operation of the home, and contributes substantially to the organization's ability to proactively manage and effectively deal with change. The team-based leadership model, which is being introduced as a direct result of the strategic planning process, is becoming increasingly well integrated. Careful attention and support are being provided to ensure that teams mature and function effectively. The core values of the organization are well known, understood, and applied at all levels. The integration of these values into many key processes, such as decision-making and performance appraisal, is outstanding. The application of these values can be seen in how ethical issues are identified and appropriately addressed. Strategic planning, related goal setting, and monitoring processes are outstanding. Excellent emphasis is placed on providing education and support to all those impacted by related changes. Continuous improvement concepts are well understood at all levels of the organization, and it is noteworthy that all teams are assuming increasing accountability for quality-monitoring and improvement activities. Many improvements have been made and more opportunities for improvement have been identified. Many general indicators have been identified and are being tracked regularly. The organization is supported in its efforts to seek better external sources of information to use for benchmarking purposes. While the need to develop more process-specific indicators has been identified, it is recognized that such indicators are in the early stages of development. From the Canadian Council on Health Services Accreditation Report for Inglewood Care Centre.

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Revised: December 30, 2007 .