Resident Care and Services

Inglewood Care Centre is divided into different areas: the Lodge, the Manor, and the Upper and Lower Terraces, all are described below.  An individual's level of care determines which area of the building can best manage their needs - an individual's care needs may be either Intermediate Care or Extended Care.  The terminology can be confusing - for your reference, we have provided a glossary of terms that you will hear the professionals using regularly (see Appendix A in our Resident & Family Handbook). 

We encourage anyone considering accommodation at Inglewood become familiar with our Resident & Family Handbook (click to download).  This Handbook provides more specific information about the services we offer than the website does.

Resident Care and Services

We offer health care services from a range of professionals including Registered Nurses, Licensed Practical Nurses, Care Aides, Recreation Therapists, Music Therapist, Social Worker, Occupational Therapist, Physiotherapist, Kinesiologist.  We also have contracts with a number of service providers who provide onsite services including Massage Therapy, Dental Hygiene, Optometry, Podiatry and Pharmacy.  Some Residents choose to keep their Family Physician to maintain that continuity.  Some Physicians are not willing or able to come into care centres to visit their patients.  Inglewood can give families a list of Physicians who come into Inglewood regularly and are taking new patients.  Families can arrange for a Physician to take over the care.  Our Residents are provided three nutritious meals per day, served in our cozy dining rooms.  Laundry and housekeeping services are also provided.  All Resident rooms have cable and telephone connectivity.  Mail and newspapers are delivered to the rooms daily. 

There is opportunity for Residents to engage in a variety of social, physical, spiritual and cognitive programs to provide them with challenges and opportunities to push their limits.  Please see the main home page for current Recreation Calendars and Newsletters.  Inglewood has two hair salons and Residents can set up to be seen as regularly as they wish. 

Residents' family members and friends are to welcome to visit as often as they wish.  We have no restrictions on visiting hours, however we do recommend not visiting after 9 p.m. as many of our Residents are in bed at that time.  Visiting pets are welcome, so long as they are on a leash and are not brought into the dining rooms, serveries or kitchen.  Please see the Handbook for further details on our pet policy.

Our philosophy is based on creating a home-like environment for our Residents.  We endeavor to make the transitions of our Residents and family members as comfortable and stress-free as possible. 

Resident Safety

Resident safety is very important to all of us at Inglewood and it is the responsibility of everyone - staff, visitors, residents, and volunteers alike.  The following brochures provide some information about various safety issues:

Visitor Safety Information     PDF (click to download)

Falls Prevention                     PDF (click to download)

Hand Hygiene Information   PDF (click to download)

Smoking Safety                       PDF (click to download)

Resident Living Areas

Inglewood Care Centre is divided into four different areas: the Lodge, the Manor, and the Upper and Lower Terraces.  Built at different times, the four areas are all joined as a single building.  It can be confusing at first, but you'll soon know your way around.  Strolling to another area can be a pleasant change when you are visiting with someone.  Each of these four areas is described in the following sections.

What determines where a new resident lives?
An individual's level of care - either Intermediate Care or Extended Care - determines which area of Inglewood can best provide for their needs.  The terminology can be confusing - especially as there are three different levels of Intermediate Care.  Please see Appendix A for a detailed definition of Intermediate and Extended Care.  We've provided a glossary of terms such as these that you will hear Inglewood staff using regularly. 

Common features of all rooms
Families often comment that rooms at Inglewood are a good size in all four areas, when compared to some other facilities.  All rooms in the Lodge, Manor, Upper and Lower Terrace are cable and telephone ready.  Inglewood looks after the connections, if you want to order individual phone and TV service (please see the Personal Resident Services section of this handbook for further details).  As a safety feature, both the main part of every resident room and the bathroom have call buttons or call cords for emergency use. 

Lodge

This central building serves as the main entrance to the entire Inglewood Care Centre complex.  The Lodge has two floors connected by elevator and stairs (the latter for visitors and staff). 

Lodge Residents
There are 91 Residents in the Lodge.  These residents need Intermediate Care 3 (IC3) level of support.  This means that they are physically ambulatory, although may require a cane or walker to help them get around.  These individuals are cognitively intact to minimally impaired.  Lodge Residents require minimal assistance with personal care and are able to request care appropriately.   

Resident Rooms
There are semi-private rooms (two people share) and private rooms.  When a Resident is offered a room in the Lodge, he or she will be placed in a semi-private room and then, if requested, will be placed on a waitlist for a private room (wait time for a private room is approximately six to eight months).  Each room has a separate washroom (sink, toilet and shower) and comes furnished with a hospital bed and mattress, dresser, desk or end table, lamp, and an armchair.  Each room also has a large sized closet.  Every room has cable and telephone hookups available to be rented.  Rooms on the first floor of the Lodge each have a sliding door leading to a small patio and outdoor garden.

Public Areas
The Lodge foyer/reception area opens into a large lounge that is used primarily for social gatherings, entertainment, and group activities (tai chi, happy hours, exercises, bingo, group meetings).  A tuck shop for all Inglewood Residents is located within the main foyer.  The adjoining main dining room looks out onto the front patio.  There is one main recreation/activity room on the first floor and a small recreation room for smaller programs and Resident council meetings.  Residents with rooms on the second floor often relax in their own sky lit lounge. 

Manor

The Manor is the building at the far north end of the Inglewood complex.  There are three floors, connected by elevators for Residents' use (often with the assistance of staff).  The Manor's main entry is through the Lodge's main entrance, then down a hallway to the Manor door (the door is disguised to look like a bookcase).  You enter on the Lodge's ground floor, but find yourself on the second floor of the Manor, which is confusing at first!  (It's because Inglewood is set on the slope of West Van's Sentinel Hill). 

Manor Residents
Our Manor serves those Residents who are assessed as needing Intermediate Care 3 (IC3) level of support. This means that they are physically ambulatory, although may require a cane or walker to help them get around.  Residents in the Manor generally have a moderate cognitive impairment and are generally considered "pleasantly confused".  More staff is available in the Manor to provide redirection when Residents are confused or wandering.  The Manor is also a semi-secure unit with our beautiful enclosed "Friendship Garden", perfect for meaningful wandering and visits with family in the sunshine. 

Residents' Rooms
All 51 Residents in the Manor enjoy their own private room with a separate washroom (sink and toilet).  All rooms are a good size and are already furnished with a hospital bed and mattress, dresser, desk or end table, lamp, and an armchair.  Each room also has a large sized closet.  Every room has cable and telephone hookups available to be rented.  Rooms are equipped with individual heat control.  A few rooms on the third floors overlook the pretty Friendship Garden below.  Some on the second floor look onto a peaceful grass lawn.  Other rooms look north to the Coast Mountains. 

Public Areas
Most public areas in the Manor are on the second or 'main' floor.  From the dining area on the main floor, Residents are treated to a wonderful view of Brothers Creek and the North Shore mountains.  The main lounge - with an adjacent outdoor patio off the Friendship Garden - is used for socializing, entertainment and various activities. 

Should a Resident's cognition further decline, the Nurse, Director of Care and Coordinator of Social Services may reassess him or her for a transfer to the Terrace building.

Lower Terrace

When you first turn into Inglewood Care Centre from Inglewood Avenue, the first building you see is the Terraces.  The Lower Terrace is the ground floor of this two story section at the south end of the property.  It is the newest part of the Inglewood complex, built in 1994.   

Lower Terrace Residents
The Lower Terrace (main floor) serves 43 Residents at the Extended Care level; this area is also called "Extended Care Unit (ECU)".  Lower Terrace Residents require consistent physical assistance for all mobility and activities of daily living (dressing, bathing, personal hygiene, etc) and mechanical lifts as well as ceiling lifts are used for transfers.  Residents may be cognitively intact or have a more pronounced cognitive impairment.  Staffing levels are higher in this area to accommodate the higher physical needs of Residents. 

Residents' Rooms
Rooms are both private (39 total) and two semi-private rooms.  All Residents enjoy wheelchair accessible two-piece bathrooms, and furniture that includes a wardrobe, a hutch unit with built-in desk, semi-electric or full electric bed with mattress, bedside table, an armchair and an over-bed table for 'room service' if needed or as a general use table for those residents who are often in bed.  The rooms all have piped in oxygen for Residents who require it.  All rooms also have sliding doors leading out to a small patio where family can bring in plants and patio chairs. 

Public Areas
The Lower Terrace on the first floor has a large, centrally located, family/dining/activity room.  This room is partially carpeted in the lounge area in order to accommodate a variety of different activity and therapy programs.  Recreation staff make good use of the folding wall that allows them to run multiple programs at the same time.  This multi-purpose area is furnished in a residential style, complete with piano, fireplace, music, television, fish, and kitchenette.  In good weather, the room opens onto a large patio with outdoor furniture.  Our physiotherapy and occupational therapy area where Residents receive both individual and group therapy is right next door.

Upper Terrace

The Upper Terrace is the top floor of the two-storey Terraces (directly above the ground level Lower Terrace).  This building is the closest to the main car entry from Inglewood Avenue. 

Upper Terrace Residents
The Upper Terrace our "Sensitive Care Unit" has 50 Residents who have severe cognitive impairments.  They may need Intermediate Care or Extended Care.  In Sensitive Care, staff are specially trained in dementia care and can provide a sensitive approach towards dementia and the behaviours associated with the condition, such as wandering, exit seeking, calling out, anxiety and so on. 

Residents' Rooms
There are 5 semi-private rooms (2 Residents) and 40 private rooms.  All Residents enjoy wheelchair accessible two-piece bathrooms, and furniture that includes a wardrobe, a hutch unit with built-in desk, semi-electric or full electric bed with mattress, bedside table, an armchair and an over-bed table for 'room service' if needed or as a general use table for those residents who are often in bed.  

Public Areas
The overall philosophy in the Upper Terrace is much more flexible and unstructured in keeping with current dementia care recommendations.  Instead of one large dining room, for example, there are three small dining / living rooms.  Each accommodates 10 to 12 Residents, which provides a quieter space for meal times.  This low stimulus environment decreases stress, aggression and anxiety.  All three of these areas open onto exterior patios, each with picturesque views of Stanley Park and the North Shore mountains.  All three 'living' rooms have fireplaces, skylights, a large screen television, music, kitchenette, and a host of recreation material. The largest of the three multi-purpose rooms (located in the centre of the second floor) also has a piano.